SHIPPING POLICY​

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All Packages are shipped fully insured for the value of the content inside and with Adult Signature confirmation required. We urge all customers to inspect packages upon arrival for damage or tampering to box. No PO.BOX delivery.
Once we ship your package we will send you an email/text with the status of your order along with a tracking number so you may track your package on-line with the carrier. 
Shipping via USPS OR UPS depends customer choice.

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DOMESTIC SHIPPING OPTIONS

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STANDARD FREE DELIVERY (VIA USPS PRIORITY)

Standard orders are processed once credit card / financing authorization and verification have been obtained. Orders shipped via standard delivery will typically ship within 2-4 days of receiving credit card authorization.

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2ND DAY DELIVERY (UPS/FEDEX)

Orders placed with 2nd Day Shipping Monday through Friday after 12 PM EST, or on weekends and holidays, will ship on the following business day, pending credit card authorization and verification no Saturday delivery is available on 2nd Day.

Orders placed with 2nd Day Shipping will not be delivered on Saturdays. For example, if an order is placed with 2nd Day Shipping on a Thursday it will be delivered the following Monday or next business day.

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NEXT BUSINESS DAY DELIVERY (UPS/FEDEX/USPS)

Orders placed with Next Business Day Shipping Monday through Friday (excluding holidays) before 12:00PM EST ship the following business day, pending credit card authorization and verification.

Orders placed with Next Business Day Shipping Monday through Friday after 12:00 PM Noon EST, or on weekends and holidays, will ship on the following business day, pending credit card authorization and verification.

Orders placed with Next Day Shipping will not be delivered on Saturdays. For example, if an order is placed with Next Day Shipping on a Friday before 12:00 PM EST, it will be delivered the following Monday or next business day.

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INTERNATIONAL SHIPMENTS

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International orders Ship Via USPS DHL or FedEx. Please note that the arrival times listed on the website apply to US shipping addresses only. Estimates of the international shipping delivery times can vary depending on country anywhere from 4-8 business days.

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CUSTOMS, DUTIES AND TAXES

The customs office of the destination country or region may impose customs fees, import duties, taxes, and other charges to your international order. These additional charges required for customs clearance are the responsibility of the recipient unless otherwise noted. When your order arrives at customs, either the carrier or customs office will contact you directly to arrange for the payment of any charges that may be due.

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SHIPMENT DISCLAIMER

Customer is responsible for all purchased items from the point they leave the store. We insure all packages for their value and will help in the claim process but if for any reason the claim is rejected by UPS PRO  or Shipping Provider we are not responsible for any loss. The claim process takes anywhere from 2-4 weeks to complete. 

For additional questions or concerns please reach out via email: moris@morisjewelrygroup.com  or (304) 300 7917​

 

RETURN & EXCHANGE POLICY​

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RETURNS
Our policy lasts 15 days. If 15 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.There are certain situations where only partial refunds are granted (if applicable)
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 15 days after delivery.

 

REFUNDS (IF APPLICABLE)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

 

LATE OR MISSING REFUNDS (IF APPLICABLE)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at moris@morisjewelrygroup.com.

 

EXCHANGES (IF APPLICABLE)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at moris@morisjewelrygroup.com and send your item to: Moris Jewelry Group, 777 NW 72nd Ave Suite 1078, Miami, FL 33126.

 

SHIPPING
To return your product, you should mail your product to: Moris Jewelry Group, 777 NW 72nd Ave. Suite 1078, Miami, FL 33126

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.